Shipping policy
Shipping Policy
1. Order Processing
At Aswaq, all orders are processed within 1 business day of receiving your order confirmation email. You will receive another notification when your order has shipped.
2. Domestic Shipping Rates and Estimates
We typically ship via Canada Post. Shipping charges for your order will be calculated and displayed at checkout.
Available delivery services for domestic shipping include:
| Delivery Service | Local | Regional | National |
|---|---|---|---|
| Expedited Parcel | 1 - 2 days | 1 - 4 days | 2 - 8 days |
| Priority | Next day | Next day | Next day |
| Regular Parcel | 1 - 3 days | 3 - 6 days | 4 - 10 days |
| Xpresspost | Next day | Next day | 2 days |
3. Store Pickup
In-store pickup is an option that can be selected at checkout. Orders are usually ready in about 4 hours. It is advisable to call before heading to the store location.
4. US Cross-Border Shipping
We currently offer international shipping to the United States. Shipping charges for your order will be calculated and displayed at checkout.
Available delivery services for US Cross-Border shipping include:
| Delivery Service | USA |
|---|---|
| Expedited Parcel™ – USA | 4 to 7 days |
| Small Packet™(Air) | 5 to 8 days |
| Tracked Packet™ – USA | 4 to 7 days |
| Xpresspost™– USA | 2 and 3 days |
5. Import Duties and Taxes
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Aswaq is not responsible for these charges if they are applied and are your responsibility as the customer.
6. Returns and Exchanges
Please refer to our Returns Policy for information on returning or exchanging items purchased from our store.
7. Contact Us
If you have any questions or concerns about our shipping policy, please don't hesitate to contact us.